Last updated: 03/02/2026

At Alcobarro, accessible through our website, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the EU General Data Protection Regulation (GDPR).

1. Personal Data We Collect

We may collect the following information:

Information You Provide

  • Name
  • Email address
  • Billing and shipping address
  • Phone number (if provided)
  • Order details and purchase information
  • Messages sent through contact forms or email

Automatically Collected Data

  • IP address
  • Browser type and version
  • Pages you visit
  • Cookies and tracking data

Payment Information

Payments on this website are processed through Ifthenpay and, where applicable, other authorized payment partners.

Alcobarro does not store, process, or have access to bank card details, IBAN, or any payment credentials.

All payment data is handled directly by the payment provider under secure and GDPR-compliant standards.

2. How We Use Your Data

We use your information to:

Process and fulfill your orders

Provide order updates and customer support

Improve website performance and user experience

Prevent fraud and ensure security

Comply with EU legal and tax requirements

3. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

Contract necessity (to fulfill orders)

Legitimate interest (improving services, preventing fraud)

Legal obligation (record-keeping and tax laws)

Consent (for marketing emails, cookies where required)

4. Sharing Your Information

We share personal data only with partners strictly necessary for the operation of our services, including:

  • Logistics partners managed via Eurosender for delivery of orders and invoicing where applicable
  • Payment provider Ifthenpay
  • Hosting and IT service providers

All partners act as data processors and are contractually bound to comply with GDPR.

We do not sell personal information.

5. Data Retention

We keep order information as required for accounting, legal, and tax obligations in Portugal and the EU.

Order and invoicing data are retained for the legally required period of up to 10 years under Portuguese tax law.

You may request deletion of your personal data that is not legally required to be kept.

6. Your Rights (EU/EEA)

Under GDPR, you have the right to:

Access your personal data

Request correction or deletion

Request restriction of processing

Object to processing

Request data portability

Withdraw consent (for marketing or cookies)

To exercise these rights, contact us at: alcobarro@gmail.com

7. Cookies

We use cookies for:

Website functionality

Analytics

Remembering preferences

Where required by law, non-essential cookies are activated only after user consent.

You can disable cookies in your browser settings at any time.

8. Security

We use industry-standard security measures, but no online system is 100% risk-free. We continuously monitor and update security protections.

9. Data controller & Contact

Data Controller:
Alcobarro Artesanato Unipessoal LDA
NIF: 518094936
EU VAT: PT518094936
Address: Avenida da Revolução de 1383-1385, Nº 296, 3 Dto,
2890-013 Alcochete, Portugal
Phone: +351 211 525 395
Email: alcobarro@gmail.com

You also have the right to lodge a complaint with the Portuguese supervisory authority:
Comissão Nacional de Proteção de Dados (CNPD) – www.cnpd.pt