Electronic Complaints Book (Portugal Only)

In accordance with Portuguese legislation, the Electronic Complaints Book is available.

You may submit a complaint through the following link:
https://www.livroreclamacoes.pt

Alternative Dispute Resolution (ADR)

In accordance with Portuguese Law no. 144/2015, in the event of a consumer dispute, the client may refer the matter to:

CNIACC – National Centre for Information and Consumer Dispute Arbitration
Website: https://www.cniacc.pt

As Alcobarro operates exclusively in B2B transactions, ADR mechanisms apply only where legally required.