Last updated: 03/02/2026

1. B2B Notice

This store operates exclusively for business customers (B2B)
Sales to private consumers are not accepted.

Consumer protection regimes, including the 14-day right of withdrawal applicable to consumer contracts, do not apply to transactions carried out through this website.
2. Shipping Information
Shipping Carrier

Orders are shipped using logistics partners contracted by Alcobarro, managed via the Eurosender platform and other selected professional carriers specialized in the transport of fragile goods.

3. Shipping Rates

Free shipping for orders over 300€

29.99€ flat-rate shipping for orders under 300€

Shipping charges are displayed and confirmed at checkout before payment.

4. Delivery Times

Delivery times vary based on the destination.
Most orders arrive within one week after dispatch.

5. Packaging

We use premium protective packaging specifically designed to safeguard ceramic items during transportation.

Each product is carefully wrapped and cushioned for maximum safety.

6. Order Processing

Orders are prepared and shipped within 2–4 business days, excluding weekends and holidays.

During high-volume periods, processing may take longer.

7. Transport Responsibility

As Alcobarro selects and contracts the carrier, responsibility for the goods remains with Alcobarro until delivery to the customer’s address.
In the event of loss or damage during transport, Alcobarro will manage the claim with the carrier and provide a solution according to the policy below.

8. Return & Damage Policy

Return Policy
 Due to the fragile nature of ceramic products and the B2B character of this store, physical returns are not accepted.

This policy forms part of the commercial agreement between professionals.

Damaged Items

If your order arrives damaged:

Contact us within 48–72 hours of delivery

Include clear photos of:

  • The damaged item
  • The inner and outer packaging
  • The shipping label
  • Once verified, Alcobarro will offer:
  • A free replacement (if available in stock), or
  • Store credit equal to the value of the damaged item
  • Store credit does not expire unless stated otherwise.
9. Non-Returnable Items

Custom or personalized pieces

Clearance/final sale items

Items damaged after use or due to improper handling

10. Cancellations

Orders may be cancelled within 12 hours of purchase.
After this period, the order may already be in processing or transit and cancellation may no longer be possible.

11. Contact for Damage Claims

Email: alcobarro@gmail.com